Collection at the workshop
You can collect your guitar at the Lille workshop, free of charge, by appointment. It is also a chance to try it and have the setup adjusted to your playing.
Delivery and packaging
Accessories and care products
Accessories and care products ship in France to a Mondial Relay pickup point (€4.90, 3 to 5 working days) or to your door with Colissimo (€7.90, 2 to 3 working days), in Europe with Colissimo (€14.90, 4 to 8 working days) and to the rest of the world with Colissimo International (€24.90, 7 to 15 working days). Costs are shown in the cart, before payment. At payment you can name the pickup point you want (its name or address, from mondialrelay.fr); otherwise your parcel goes to the pickup point nearest your address.
In France, delivery is free on orders of €50 or more. Collection at the workshop, in Lomme, is always free.
Areas and costs
We ship to France, Europe (including Switzerland, Norway and the United Kingdom), the United States, Canada, Japan and Australia. Delivery costs depend on the destination: for accessories, from €4.90 to a pickup point in France to €24.90 outside Europe; for a guitar, the cost comes with the quote. They are shown on the payment page before the order is confirmed.
Outside the European Union, customs duties and import taxes may be charged on delivery. They are paid by the recipient.
Times
Your order ships within 1 to 3 working days of payment (after the balance is paid for a custom build). Then allow 2 to 5 working days in France, 4 to 8 in Europe and 7 to 15 elsewhere depending on the destination. You receive an email with the tracking number as soon as it ships.
Packaging designed for a guitar
Each guitar travels in its hard case or a padded gig bag, depending on the order,, wedged in a thick box. The neck and headstock are protected, metal parts are kept off the finish and the strings are slightly slackened for transport. The shipment is insured for its value with a carrier suited to the destination.
On delivery
Check the parcel in front of the courier. If it is damaged, write precise reservations on the delivery slip and tell us within 48 hours with photos: we handle the claim with the carrier. This does not limit your rights of withdrawal and guarantee set out in the terms of sale.
In winter, leave the guitar in its closed case at room temperature for a few hours before opening it: a sudden temperature change can mark the finish. Then bring the strings back to pitch and tune.